Why a lost phone is a problem
SASSA sends its verification messages to the number you registered. That works until the number is the problem. A lost or stolen phone, a swapped SIM or a number you gave up all leave those messages going somewhere you can't read them.
SASSA's rule is the facial check. Its You and Your Grant booklet says applicants who want to change their cellphone number must also undergo facial recognition verification. In a November 2025 statement, SASSA told applicants to use cellphone numbers registered under their own names.
Before you begin, look at the number you plan to use. It should be one you control and that is registered to you.
If you still have your old number
- Go to the SRD portal at srd.sassa.gov.za and look for the option to update your cellphone number.
- Complete the facial verification when asked. Do it in good light, with your face clear.
- Enter the new number, which must be registered in your own name.
SASSA warned in January 2025 not to keep changing contact numbers, because it delays payment. Change it once, with a number you will keep. The biometric verification guide explains what the facial check involves, and changing your banking details covers the other detail that has to be verified in your own name.
If you have lost access to your old number
SASSA's documents are clear on one thing: a phone number change needs a facial recognition check. SASSA said in January 2026 that its local offices are equipped to support beneficiaries with biometric identity verification (SAnews), so an office is a route if the online check keeps failing. Call 0800 60 10 11 to ask.
If the portal won't let you through, or the facial check keeps failing, the fallback is SASSA itself. Call 0800 60 10 11 or email GrantEnquiries@sassa.gov.za, say that you have lost access to your registered number, and ask what identity check it will accept. Give your details only on SASSA's own channels. Never share your PIN with anyone. SASSA says it never asks for it.
A failed facial check can look like an identity problem on your status. Identity verification failed explains the usual causes.
If you receive a permanent grant
Permanent grants are not managed through the SRD portal. SASSA's booklet says beneficiaries are responsible for telling it about changes to their email or other contact details. Do that at your nearest SASSA office, or ask SASSA on 0800 60 10 11 how it wants the change made.
More tasks are listed at manage your SASSA grant.
Frequently asked questions
How do I change my SASSA phone number if I lost the old one?
Use the SRD portal's update option and complete the facial verification. If the portal doesn't work for you, call SASSA on 0800 60 10 11 or ask at a local office.
Can I update my number without an OTP?
SASSA's documents don't mention a one-time PIN at all. They say a phone number change needs a facial recognition check. If you can't reach your old number, call SASSA on 0800 60 10 11 and say so before you try the portal.