Pick your task
Common tasks
- Change your banking details. For a new or corrected account. It must be in your own name, active and able to receive electronic transfers, according to SASSA's You and Your Grant booklet.
- Change your phone number. SASSA says an SRD applicant who changes their cellphone number must complete a facial recognition check.
- Payment not received. When your date has passed and the money has not arrived.
- SASSA card and Gold Card replacement. Getting, renewing or replacing a card.
- Check your balance. Ways to see what is in your account, and how sure we are of each.
If your problem started with a result you didn't expect, what every status means may be the faster route. Your bank account or number may be why an application was held.
Which task do you need?
Start from what you can see, not from the task name.
- Your payment date passed and no money arrived: payment not received.
- Your bank account was closed, or SASSA says the account doesn't belong to you: change your banking details.
- You lost your SIM or changed your number, and messages or PINs are going elsewhere: change your phone number.
- Your card is lost, damaged or being replaced: the card guide.
- You aren't sure what is in your account: check your balance.
Before any of these, have your ID and the cellphone number registered with SASSA to hand. Do the task on SASSA's own channels only. Anyone who offers to do it for you for a fee, or asks for your PIN, is not SASSA.
What SASSA expects you to report
The booklet says beneficiaries must tell SASSA about changes in:
- their financial position
- marital status
- physical address
- email or other contact details
- care arrangements for the child the grant is for
- the primary caregiver
They must also answer any SASSA request to attend a review or provide information, and tell SASSA if they will be out of the country for more than 90 days. Failing to update information can lead to a grant being suspended or lapsing.
If someone else has to act for you
A beneficiary who can't manage their grant because of illness, disability or frailty can appoint a procurator, according to SASSA's booklet. The appointment uses a Power of Attorney form, available at SASSA offices, signed and fingerprinted by both of you in front of a Commissioner of Oaths. It needs certified IDs for both of you, a life certificate and an affidavit that the grant will be handed to the beneficiary. Never give your PIN or card to anyone informally.
How to reach SASSA
According to the same booklet, SASSA lists:
- call centre: 0800 60 10 11
- email: GrantEnquiries@sassa.gov.za
- WhatsApp chatbot: 082 054 0016
- anti-fraud line: 0800 701 701
Use these numbers, or the ones on sassa.gov.za, and never share your PIN. SASSA says it never asks for it.
Frequently asked questions
How do I update my SASSA details?
It depends on the detail. Banking and phone changes have their own guides above. For a permanent grant you can also go to a SASSA office or email GrantEnquiries@sassa.gov.za. Use SASSA's own channels and never give your PIN to anyone.
What if my SASSA payment hasn't arrived?
Check your status and your bank details first. The payment not received guide sets out what to check and when to contact SASSA.